Frequently Asked Questions

What is your commitment to sustainability?

At The Black Cat Tea Shop, the environment is our highest priority! All of our teas are made exclusively with certified organic ingredients from our suppliers, meaning they rely on natural substances and physical, mechanical, or biologically based farming methods to the fullest extent possible. Most synthetic fertilizers and pesticides are prohibited from use. We are also committed to using Fair Trade Certified ingredients, wherever possible. Our packaging (the zippered stand-up pouch that holds your tea) and labels are made from 100% compostable materials! They are recommended to be composted at a commercial compost facility, such as through a curbside compost pickup. Our shipping packages are fully recycleable! The envelope mailers are made from 20% post-consumer content and are padded with 100% recycled fibers. Both the mailers and shipping boxes can be recycled like other paper products. As we are always looking to improve, if you have any other suggestions or questions related to sustainability, we'd love to hear from you!

What is your return policy?

Due to the nature of our products, we cannot accept any returns. If you receive the wrong items or they are damaged, we will happily replace the tea, free of charge. We include a description of the taste or feeling you can expect with each tea on our website, but if you simply don't enjoy the tea you ordered (it can happen!), give it to a friend or family member who might. We'd love to work with you to choose a tea better suited to your tastes, or make a custom blend for your needs!

How long will my order take to ship?

Orders will be shipped via USPS, so please allow 3-5 business days for delivery. You will receive order and shipping confirmation via email.

How should I store my teas?

To preserve the color and taste of tea, it's best to store them in airtight containers in a dark and cool place, such as a drawer or cupboard. We chose our packaging with this in mind, as each stand-up pouch is fully covered (no see-through window) and has a resealable zipper closure to keep light, oxygen, and moisure out. You can store the tea in the packaging it comes in, or use your own tea tins or other sealed containers.

How should I brew my tea?

Below are some basic guidelines for brewing loose leaf tea. At the end of the day, every tea (and desired strength) is different, so it's best to brew according to your own personal preferences. Take some time to experiment! For a single cup of hot tea: Pour water over 1-2 teaspoons of loose leaf tea. Let steep for... Herbal teas: 5+ minutes Black teas: 4-5 minutes Green teas: 2-3 minutes White teas: 1-3 minutes Check out our blog post for more info!

Why can't I purchase a subscription and other items in the same order?

That's a great question, and something we hope to change in the future! The e-commerce platform we use doesn't allow subscription plans to be purchased in the same order as other items. That's just how it is. However, since that doesn't seem fair or efficient, we'd like to help. If you place a subscription order and a second order right after each other, we will refund the shipping cost back to you. We will do this automatically, but if you would like to confirm, feel free to contact us via the chatbot or contact form after you place your orders. We apologize in advance for any inconvenience!